This site tries to answer frequently asked questions for ordering. If you do not find the answer to your specific question, please call +49 (0)69 - 90755618 or write us an E-Mail.
We will anwer your questions as soon as possible.
I want to change my order
Please reply to the automatically sent email for changes.
Why do I have to register?
First of all, there are laws regarding alcohol in Europe which we have to follow.
Secondly, with your account you have an overview on former orders if you forgot the name of a wine, the status of shipping, can register different delivery addresses and so on. We assure that your data is only used to serve your order, no one else will get your full data (even the shipper will only get the necessaries).
Orders from outside of Germany, but within the Europan Union
We are pleased to serve you with excellent wines within the whole european union - oftentimes the order will receive the receipient within two days (within Germany often the next day). With our shipping-partner DHL you get the wine directly and secure to your doorstep. When shipping, you will get a tracking link to see where your wine currently is and when it will arrive.
Orders to Switzerland?
Unfortunately Switzerland has not joined the EU, yet. There are some tariff regulations to be attended. We charge 19.90 EUR all-in for deliveries to Switzerland.
If you like to get delivered without VAT, please first ensure you meet the conditions of the swiss Government, which you can find e.g. here: - Schweizer Gebrauchstarif
Availability of articles
Most of our products are ready for shipping within only 24 hours. If you want to verify, please write an email to email@example.com!
We will inform you if some parts of your order are not deliverable directly.
We ship to all countries in the european union, and can individually offer shipment to other countries. There are neither additional taxes, nor any duties to pay (you can even save shipping costs, if you order sufficient amounts)
The wines are sent in certified shipping boxes, carefully transported by our main shipping-partner DHL.
How is the wine transported? How long does it take?
Our logistics partner is DHL. You will receive an email with a link on the day of shipment so that you can track the shipment online. Within Germany, most parcels are delivered within one working day after dispatch, in exceptional cases it can take longer. A parcel takes around 5 working days to be delivered across Europe. The package can be tracked via the DHL online portal, DHL also allows delivery on the day of your choice or delivery to the neighbor of your choice if you register with DHL (mein-paket.de). Wine packages may only be accepted by people of legal age. Therefore, please make sure that only adults (over 18 years old) accept the delivery.
Can I chose another delivery address?
Yes, within our order-process you can chose another address for delivery, even to friends (see also Gift section above).
Can I influence the day of delivery?
Of course! During the order process, you can leave a message in the comments field, where you denote some delivery-whishes.
If the order is on track, you can ask DHL for a certain delivery date. If do not encounter you, they will look for a neighbor who is willing to take it, or leave a message with a new delivery-date, which you can influence by phone.
Can I pay with credit card?
You can use PayPal to pay via credit cards. Up to now we can only offer credit card payment via PayPal. For German bank accounts, we also offer payment via direct debit.
Our bank aacount:
Unicredit Bank AG Hypovereinsbank Frankfurt
IBAN: DE49 5032 0191 0037 5939 66
European Bank Transfer
The European Commission relegated in 2002 the regulation of the fees that a bank may charge for payments in EUR between European Union member countries down to the domestic level, resulting in very low or no fees for electronic transfers within the Eurozone.
For further questions please give us a call +49 (0)69 - 90755618 or write an E-Mail
large choice + fair prices capable counterpart Germany Free shipping Minimum order value 75 € European Union Free shipping from 150 €, Below shipping 9.90 € Ireland, Switzerland, Greece, Finland Fix shipping fee 19.90 €,